Internet Explorer has encountered a problem and needs to close

If your getting the error message: “Internet Explorer has encountered a problem and needs to close” while visiting various Websites or Webpages your not alone. There is a good chance that something cached in your temporary internet files may be causing the problem. A deeper concern is that it’s possible your Windows computer may be infected with a Virus or Spyware of some sort. Here are some steps I would take to circumvent or attempt to repair this problem.

Typical Error Report:

Error sign
AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: unknown
ModVer: 0.0.0.0 Offset: 61eb77e0

Reporting details
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To view technical information about the error report, click here.

When click:
Xxception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000061eb77e0

System Information
Windows NT 5.1 Build: 2600
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The following files will be included in this error report:
C:\DOCUME~\TKFORI~\LOCALS~\Temp\812c_appcompat.txt

How to fix the Closing Internet Explorer error:

  1. From Internet Explorer, navigate to Tools -> Internet Options and under Browsing history Click the Delete button
  2. Delete Temp Files

  3. Next you should probably ensure that your system isn’t infected:
    • Download AdAware SE and install the program
    • Download SpyBot Search and Destroy and install the program
    • Download CCleaner and install the program
  4. Before running each of these programs to check for Viruses or Spyware, you need to “disable System Restore” feature by performing the following steps:
    • Navigate to Start -> Control Panel -> System
    • Click the System Restore tab and check the box to Turn off System Restore then Click Apply:
    • Turn Off System Restore

  5. Next, reboot your PC in safe mode and “perform a System Scan” using the tools downloaded above.